Return Policy

Thank you for choosing our landscape lighting website for your outdoor lighting needs. We value your satisfaction and strive to provide the best quality products and services to our customers.

To ensure a hassle-free shopping experience and customer satisfaction, we have developed the following return policy:

1. Eligibility: To be eligible for a return, the product must be unused and in its original packaging, with all accessories and manuals included. The return must be requested within 30 days of purchase.

2. Return Process: To initiate a return, please contact our customer service team via email or phone. Our team will guide you through the process and provide you with the necessary details.

3. Return Shipping: The customer is responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for any damages or loss during the return shipping process.

4. Refunds: Once we receive the returned product, we will inspect it and notify you of the status of your refund. If the product is eligible for a refund, we will process the refund to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

5. Exchanges: We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer service team.

6. Non-Returnable Items: Some items are non-returnable, including but not limited to, custom-made products, clearance items, and gift cards.

We reserve the right to refuse any returns that do not meet the above criteria or are not initiated within the 30-day window. Our return policy is subject to change without notice.

Thank you for your cooperation and understanding. Please feel free to contact us with any questions or concerns.